Dual-Path Redundant Fiber
Built Over Resilient Infrastructure
Your connection is carried across redundant physical fiber pathways (KPLC ADSS & FON loops) to protect your business from underground roadwork cuts.
Reliable Fiber Internet Built to Power Kenya's Growing Businesses.
Eliminate video call freezes, cloud application lag, and payment terminal timeouts. First Basics provides low-latency, symmetrical business fiber backed by dual-path redundant infrastructure, sub-15 minute local support response, and automated eTIMS tax invoicing.
99.9%
Uptime Guarantee
100%
eTIMS Compliant
<15 Min
Support FRT
Why First Basics for MSMEs
eTIMS Integrated Billing
100% Tax Deductible & Compliant
Receive automated KRA OSCU eTIMS invoices directly to your accounting desk for seamless expense filing and zero audit headaches.
Dedicated NOC Support
Sub-15 Minute Response SLA
Access priority assistance from certified network engineers via WhatsApp, phone, or email.
Symmetrical Throughput
Equal Upload & Download Speeds
Upload large client files, host HD meetings, and perform cloud backups simultaneously without bandwidth throttling.
Business Fiber Packages
Reliable connectivity solutions designed for small businesses, growing enterprises and mission-critical operations.
Micro-Biz / SME Lite
Ideal for retail shops, boutique offices, cafés and small branch setups with 1–5 devices.
30–50 Mbps
Symmetrical
- 1:1 or Low Contention Ratio Options
- Standard Dynamic Public IP Allocation
- eTIMS Electronic Tax Invoicing
- Omni-channel NOC Support
- Free Wi-Fi 6 Router Included on Annual Commitment
⭐ Most Popular
Business Pro
Ideal for growing professional firms, law practices, medical centres and technology businesses with 5–25 devices.
100–200 Mbps
Symmetrical
- Guaranteed Priority CIR (Committed Information Rate)
- 1 Static IPv4 Address Included
- Sub-15 Minute First Response Time (FRT)
- Dual-Path Redundant Backhaul Failover
- Automated Monthly eTIMS Invoicing
- Optional Managed Wi-Fi Mesh Add-on
Enterprise Dedicated Internet (DIA)
Designed for corporate headquarters, financial firms, multi-branch organisations and heavy cloud users.
300 Mbps – 1 Gbps+
Symmetrical
- True 1:1 Uncontended Dedicated Bandwidth
- Sub-1 Hour Physical MTTR Guarantee
- Dedicated IPv4 / IPv6 Subnet Allocations
- Integrated NetActuate DDoS Threat Scrubbing
- 24/7 Dedicated Account Manager
- Multi-Branch SD-WAN Management Available
Value Added Services
Extend your business connectivity with managed solutions designed for security, productivity and reliability.
Managed Office Wi-Fi
Complete Wi-Fi Coverage Without Dead Zones
Eliminate weak signals across multi-storey offices and commercial spaces. We deploy and manage enterprise access points with customised guest portals.
Smart CCTV & Security
Remote Property & Asset Monitoring
Secure your business premises with high-definition IP cameras and remote cloud access, allowing you to monitor your property from anywhere.
Managed Firewall & DDoS Protection
Enterprise Network Security
Protect your internal systems, servers and customer data with managed firewall solutions and automated edge-level DDoS threat protection.
Why Upgrade to First Basics Business Fiber?
Move beyond residential broadband and get connectivity designed for business operations.
| Feature | Generic Residential Broadband | First Basics MSME Business Fiber |
|---|---|---|
| Contention Ratio | Highly Oversubscribed | Low Contention / True Dedicated 1:1 |
| Upload Speeds | Asymmetrical | 100% Symmetrical |
| SLA & Uptime Guarantee | Best Effort Service | Guaranteed 99.9% Uptime SLA |
| Customer Support | Generic Call Centre | Direct Certified Network Engineers |
| Tax Compliance | Standard Receipt | Automated eTIMS Tax Invoices |
| Backbone Protection | Single Physical Route | Dual-Path Fiber Redundancy |
| Static IP Option | Limited or Costly | Available Across Business Packages |
Trust, Compliance & Infrastructure
- Communications Authority of Kenya (CA) Licensed Network Service Provider (NSP)
- KRA eTIMS OSCU Integrated Electronic Billing
- ODPC Registered Data Controller
- KPLC ADSS & FON Redundant Fiber Infrastructure
- Multi-Homed Connectivity via Seacom, NetActuate, WorkOnline, LINX Nairobi & KIXP