Dual-Path Redundant Fiber
Built Over Resilient Infrastructure
Your connection is carried across redundant physical fiber pathways (KPLC ADSS & FON loops) to protect your business from underground roadwork cuts.
Reliable Fiber Internet Built to Power Kenya's Growing Businesses.
Eliminate video call freezes, cloud application lag, and payment terminal timeouts. First Basics provides low-latency, symmetrical business fiber backed by dual-path redundant infrastructure, sub-15 minute local support response, and automated eTIMS tax invoicing.
99.9%
Uptime Guarantee
100%
eTIMS Compliant
<15 Min
Support FRT
Why First Basics for MSMEs
eTIMS Integrated Billing
100% Tax Deductible & Compliant
Receive automated KRA OSCU eTIMS invoices directly to your accounting desk for seamless expense filing and zero audit headaches.
Dedicated NOC Support
Sub-15 Minute Response SLA
Access priority assistance from certified network engineers via WhatsApp, phone or email.
Symmetrical Throughput
Equal Upload & Download Speeds
Upload large client files, host HD meetings and perform cloud backups simultaneously without throttling.
Business Fiber Packages
Micro-Biz / SME Lite
Ideal for retail shops, boutique offices, cafés and small branch offices (1–5 devices).
30–50 Mbps Symmetrical
- 1:1 or Low Contention Options
- Dynamic Public IP
- eTIMS Electronic Tax Invoicing
- Omni-channel NOC Support
- Free Wi-Fi 6 Router (Annual Plans)
Business Pro
Most PopularIdeal for law firms, medical centres, tech companies and professional offices (5–25 devices).
100–200 Mbps Symmetrical
- Guaranteed Priority CIR
- 1 Static IPv4 Address
- Sub-15 Minute Support SLA
- Dual-Path Fiber Failover
- Automated eTIMS Billing
- Managed Wi-Fi Mesh (Optional)
Enterprise Dedicated Internet (DIA)
Designed for corporate headquarters, financial institutions and multi-branch organizations.
300 Mbps – 1 Gbps+
- True 1:1 Dedicated Bandwidth
- Sub-1 Hour MTTR
- IPv4 & IPv6 Allocation
- NetActuate DDoS Protection
- Dedicated Account Manager
- Managed SD-WAN
Value Added Services
Managed Office Wi-Fi
Complete Wi-Fi Coverage Without Dead Zones
Enterprise Wi-Fi deployment with managed access points, guest portals and seamless roaming across your office.
Smart CCTV & Security
Monitor Your Business Anywhere
HD IP camera installation with secure cloud access, enabling live viewing from anywhere.
Managed Firewall & DDoS Protection
Enterprise Network Security
Protect your servers and business network using managed firewalls and automated edge-level DDoS mitigation.
Why Upgrade to First Basics Business Fiber?
| Feature | Residential Broadband | First Basics Business Fiber |
|---|---|---|
| Contention Ratio | Highly Oversubscribed | Low Contention / Dedicated 1:1 |
| Upload Speeds | Asymmetrical | 100% Symmetrical |
| Uptime SLA | Best Effort | Guaranteed 99.9% |
| Support | Generic Call Centre | Certified Network Engineers |
| Tax Compliance | Standard Receipt | Automated eTIMS Invoicing |
| Backbone Protection | Single Route | Dual-Path Redundant Fiber |
| Static IP | Optional | Available Across All Packages |
Trust, Compliance & Infrastructure
- Communications Authority of Kenya (CA) Licensed Network Service Provider (NSP)
- KRA eTIMS OSCU Integrated
- ODPC Registered Data Controller
- KPLC ADSS & FON Redundant Fiber Infrastructure
- Multi-Homed Connectivity via Seacom, NetActuate, WorkOnline, LINX Nairobi & KIXP